Within Fiix's current price structure, we are unable to make any changes to our Master Service Agreement or Service Level Agreement for individual companies. If you consider our pricing model and the costs of creating and managing individual contracts with each of our customers, you can begin to understand our position. Maintaining a standard MSA and SLA Agreement with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind that our MSA and SLA Agreement have been very carefully authored to be fair to both you and us.
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